Governor Bill Lee has extended the Order that ignition interlock clients do not have to go to their service center to calibrate. Even though you don’t have to calibrate, you are still responsible for your monthly interlock lease fee. Please visit www.smartstartinc.com to pay through the portal.

Because your device hasn’t been hooked up for calibration when you pay through the portal, you will have to call 800-880-3394 to receive remote unlock. Unlimited remote unlock will be a free service for the duration of the Executive Order provided lease fees are maintained. 

If you are healthy and feel comfortable servicing at your local service center, we recommend you do so to avoid any disruption in your service. Also, the Governor’s Order could expire at any time. Failure to service your device monthly is a violation of the TN Ignition Interlock Program and will cause your interlock requirement to be extended once the Order has been lifted. Visit Smart Start of TN’s Keys to Success for more information on completing your TN Ignition Interlock Program without violations. 

The TN Department of Safety will continue reviewing service reports. If you have completed your ignition interlock duration requirements, you must go to your local service center for your final download, it cannot be done remotely. For the duration of the Governor’s Order effective March 19, 2020 until June 30, 2020 (unless otherwise extended), missed calibration services will not be counted as violations under the compliance based removal law. If you have had to use remote unlock during this period, YOU MUST notify [email protected] once you’ve completed your final download to have your records sent to the TN Department of Safety. If you fail to notify the TN Removal Office, this will delay your removal process. 

If the TN Department of Safety deems you compliant, congratulations for completing your program successfully! Schedule your removal with your local service center.